Terms & Conditions

Last updated: August 26, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.decorativeconcepts.co.uk website (the “Service”) operated by Decorative Concepts UK (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts (1)

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites (2)

Our Service may contain links to third-party web sites or services that are not owned or controlled by Decorative Concepts UK.

Decorative Concepts UK has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Decorative Concepts UK shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination (3)

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer (4)

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law (5)

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes (6)

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Pricing and Availability: The prices of the goods are those specified on Decorative Concepts UK LTD Web site. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

Product prices include VAT (7)

However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

If there is a pricing error and it is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

Delivery of Goods (8)

Decorative Concepts UK LTD will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be dispatched immediately. Decorative Concepts UK LTD is entitled to deliver in part. Dispatch of goods constitutes fulfilment of contract.

100% money back guarantee (9)

If the goods delivered are not what the customer ordered, are of incorrect quantity or are damaged or defective, Decorative Concepts UK LTD will, if the customer returns them within a fifteen-day period, at the customer’s option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods. Not all goods purchased from Decorative Concepts UK LTD may be returned for a refund. Please see section 10 for non returnable items. If you receive any damaged or faulty items or have missing items, you must notify us within 48 hours of taking your delivery.

Before sending the parcel back to us, please contact us via e-mail at sales@decorativeconcepts.co.uk 

(10)

You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. Please note that we CANNOT accept returns of any personalised products (including banners, napkins, ribbons, balloons and cut-outs) unless damaged or faulty, disposable helium gas cylinders (once package has been opened), or any edible items.

Returns (11)

We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.

We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if it is a valuable item.

We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale’s.

Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

We are unable to replace an item until the original is returned to Decorative Concepts UK LTD. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescale’s can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:

Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 60% of the purchase price (excluding shipping)

Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for additional shipping costs.

Intellectual Property

All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of Decorative Concepts UK LTD. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Decorative Concepts UK LTD or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Decorative Concepts UK LTD and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Decorative Concepts UK LTD and may not be used without the prior consent of Decorative Concepts UK LTD.

Disclaimer

Disclaimer Decorative Concepts UK LTD hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Decorative Concepts UK LTD be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Decorative Concepts UK LTD has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions are unenforceable; the validity of the remaining terms and conditions will not be affected.

Contact Us

If you have any questions about these Terms, please contact us.